Key Capabilities
Returns & Exchange Automation: Offers branded, self-service portals that allow customers to initiate refunds, instant exchanges, store credit, or shop now later. These options help optimize retention and increase customer lifetime value.
Custom Workflows & Fraud Prevention: Enables rule-based policies based on product, customer, or order attributes, with features like fraud detection, bonus credits, and no-code workflow customization.
Integrated Return Shopping: The platform encourages exchanges directly to in-stock items, converting returns into immediate revenue rather than issuing refunds.
Detailed Analytics & Insights: Tracks metrics such as return rates, exchange performance, refund timing, and customer behavior to inform continuous improvement.
POS & Tracking Support: Includes in-store exchange options and live return tracking updates to ease support burdens and elevate customer experience.
Why Brands Use Loop Returns
Powerful Revenue Retention: Loop has processed over 70 million returns, helping brands retain over $2 billion in revenue through exchanges and incentives.
Operational Efficiency & Customer Loyalty: Automation reduces manual labor, support inquiries, and returns-related friction—improving customer satisfaction while optimizing backend costs.
Scalable & Secure: Supports global operations including fraud prevention, enterprise-level security, and 24/7 support with fast incident response.
